TERMS & CONDITIONS
OUR DISCLAIMER AND TERMS & CONDITIONS
DEPOSITS
We reserve the right to request a deposit at the time of booking an appointment in our workshop, for tuning or for special order parts. This deposit is non-refundable unless we cancel your appointment or order.
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If you do not or cannot attend an appointment, please do not ask us to refund the deposit paid. In some circumstances we may allow you to change your appointment to a more suitable date, but will require at least 2 weeks notice to do this.
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This deposit is to secure an arranged date in our diary and is NOT a deposit for the work to be carried out.
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VEHICLE COLLECTION AND AFTER SALES
Customers may be asked to take the vehicle out for a test drive with one of our mechanics or tuners before leaving. Any concerns should be made at this point if possible.
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Customers are advised to take an extended test drive in the local area before setting off home; with arrangements in place for return transport should problems occur with the vehicle.
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Recovery and Breakdown cover must be held by the customer and the level of cover must allow recovery to our workshop, not just a local garage.
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We do not offer a mobile workshop service, nor can we collect cars free of charge should any problems occur.
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Cars are expected to have service intervals proportional to the power increase; e.g. double the power, half the service interval.
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Owners are expected to have a certain level of mechanical sympathy; abuse when cold or hot will cause excessive wear on engine parts, especially turbochargers.
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We cannot guarantee any power figures that we may quote. All our tuning is completely custom and power figures can alter due to the health of the engine and other components on the vehicle.
We do not chase power figures by going beyond our usual safe parameters, compromising the reliability of the engine and parts fitted.
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We do not have unlimited secure parking available at our premises, so vehicles must be collected promptly. Damage caused on our site is entirely at your risk.
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TUNING
The customer must ensure that the vehicle has been maintained in accordance with manufacturer recommendations including relevant cambelt changes/timing chain maintenance and that it is in full and total road worthy condition.
The customer is therefore happy to allow his/her vehicle to be remapped at his/her own personal risk thus absolving MK Performance Tuning of any responsibility should any failure occur.
MK Performance Tuning accepts no responsibility for any damage or injury incurred whilst the Remapping is in operation or at any time after.
When tuning vehicles with the DPF still in place, MK Performance Tuning will not be held responsible for any faults or issues related to the filter blocking up. It is the customer’s responsibility to ensure the vehicle is driven in a manner that allows the DPF to regenerate (Refer to owner’s manual).
If any warning lights do appear you may have to force regenerate the DPF. Refer to owner’s manual or if you are not confident in carrying out this procedure please contact a professional.
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MK Performance Tuning reserves the right to refuse any tuning work on vehicles regardless of the expenditure / number of orders placed with ourselves.
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The remap settings that we install will never change; so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings which are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself. Once the mechanical fault is fixed your vehicle should revert to its optimum performance.
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BREAKDOWN COVER / RECOVERY
MK Performance Tuning are not liable for any recovery costs due to a break down or issue with your vehicle before or after we have worked on it.
We strongly advise all customers to have their own adequate Breakdown Cover that would include recovery to our workshop.
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LIFETIME WARRANTY
MK Performance Tuning provides a lifetime warranty with all tuning work, covering a range of aspects related to the remap we’ve carried out on your vehicle. If any issues arise as a direct result of our tuning and we’re unable to resolve them, we offer a full 100% money-back guarantee. However, the warranty will only remain valid if any inspection or repair work is carried out by us, a recognised professional garage, or a qualified individual with a proven reputation. If the vehicle is taken to an unauthorised, unknown, or unqualified party, the warranty will be void. This is due to the potential for changes or repairs to have been made that could have worsened the issue or even caused the original problem in the first place.
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We take pride in doing great work, especially when we’re passionate about what we do. However, issues can occasionally arise, particularly due to lack of maintenance, improper use, or when modifying a vehicle that has already been tuned by another company. In such cases, we cannot accept responsibility. Please take a moment to review our legal terms and disclaimer form. It’s nothing intimidating; just a simple document in place to protect both you and us in the unlikely event that something goes wrong.
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MOBILE SERVICE
If we carry out a mobile remap on your vehicle and a fault occurs later, for any reason, the vehicle must be brought to our garage for any further diagnostic or corrective work.
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WARRANTY
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We always offer our clients the opportunity to go for a test drive in their vehicle after a remap, allowing them to experience the enhanced performance firsthand. If any minor adjustments are requested following the test drive, we’re happy to make these free of charge within a short, agreed timeframe.
During the test drive, we aim to confirm that the vehicle is responding well to the remap and that no faults have been introduced by the new settings.
If you notice any issues with your vehicle after the service has been completed, we ask that you contact us as soon as possible. We’ll provide advice to help diagnose the problem and may request that you bring the vehicle back to our garage for further inspection or remap adjustments if necessary.
Please note that we do not offer mobile follow-up visits for this. The vehicle must be returned to one of our garages for any post-service support.
In some cases, we may advise having your vehicle independently diagnosed by a third-party mechanic to verify the issue. Any fees incurred for third-party diagnostics will not be covered by us.
If a fault is confirmed, we can uninstall the remap for you, though no refund will be issued. Once the fault is resolved, we can reinstall the remap, and while we typically offer this service free of charge, a fee may apply depending on the time and work required.
If you request a remap to help address an existing issue, for example, if your vehicle is in limp mode and you suspect a faulty EGR valve, we are happy to assist by performing an EGR delete. However, if the issue persists, we will still charge for the time and services provided, regardless of the outcome.
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